Effective Date: January 1, 2024
Last Updated: October 19, 2025
1. Introduction
Restoring Hearts Counseling (“RHC,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, request services, or communicate with us.
We understand the sensitive nature of counseling and coaching relationships, and we hold your trust with the utmost care and confidentiality.
2. Information We Collect
We may collect the following types of information:
A. Personal Information
When you contact us, schedule an appointment, or complete a form, we may collect:
- Name
- Email address
- Phone number
- Mailing address
- Payment information (if applicable)
- Health or counseling-related information you voluntarily share
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages you visit and time spent on our site
- Referring website or source
This data is used for website analytics and performance improvement only.
3. How We Use Your Information
Your information is used to:
- Schedule and manage appointments or telehealth sessions
- Respond to inquiries and provide counseling services
- Process payments and maintain billing records
- Communicate important updates or changes to your care
- Improve our website and service offerings
- Maintain records as required by law and ethical standards
4. Confidentiality and HIPAA Compliance
RHC complies with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.
We will not disclose your health or personal information without your written consent, except in the following situations:
- When disclosure is required by law (e.g., suspected abuse, neglect, or imminent harm to self or others)
- When necessary to coordinate your care with authorized healthcare professionals
- When required for billing or administrative purposes consistent with HIPAA regulations
All electronic communications, including telehealth sessions, are conducted via HIPAA-compliant platforms.
5. Data Storage and Security
We use administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.
This includes:
- Secure, encrypted data storage
- HIPAA-compliant telehealth and communication systems
- Limited staff access to confidential information
- Regular data protection reviews and updates
6. Cookies and Analytics
Our website may use cookies or similar technologies to enhance your browsing experience and collect anonymized usage data.
Cookies help us understand how visitors interact with our site so we can improve performance and usability. You can disable cookies through your browser settings, though some features may not function as intended.
7. Your Rights
You have the right to:
- Access your records and request copies
- Request corrections or updates to your information
- Request restrictions on how your information is used or shared
- Withdraw consent for communications at any time
To exercise these rights, please contact us using the information below.
8. Third-Party Links
Our website may contain links to external websites or resources. RHC is not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before sharing personal information.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13 without verified parental consent.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Updates will be posted to this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy, your privacy rights, or our counseling services, please contact us:
Restoring Hearts Counseling
Email: john@restoringheartscounseling.com
Phone: (256)278-9188
Mailing Address: 2705 Artie Road, Building 500, Suite 38, Huntsville, AL 35805
Website: restoringheartscounseling.com
